We guarantee our merchandise to be free of manufacturing defects. We will accept any defective item for a refund or exchange. All items must be returned in their original condition with tags attached. Unwashed, unworn, unused, or defective merchandise may be returned within 15 days upon receipt of merchandise for an exchange or refund. Merchandise received after 15 days will only be accepted at our discretion and would only qualify for a credit.
All items purchased on sale are eligible for exchange or merchandise credit only.
All items purchased on final sale are final, no exceptions.
Pack and seal your box securely, pre-paid and insured to the return address provided in the e-mail. All returns must be accompanied by a Return Merchandise Authorization (RMA) number.
Please email us at firstname.lastname@example.org or call us at 855-967-2443 with your order number along with the style number and size you wish to exchange your merchandise for.
- Visit our website at blackorchiddenim.com
- Click the “Returns” link on the top right hand corner of our page.
- Please provide the order number and e-mail address. Click on Check Status.
- Please enter the quantity amount and select the return reason for the return. Once you click on “Create Return Request” you return request has been created.
Once your return request has been approved, you will receive an e-mail that highlights and explains the return process.
Once your package has benn received, your refund (minus shipping cost) or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.