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RETURNS & EXCHANGES

We guarantee our merchandise to be free of manufacturing defects. We will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 15 days after purchase for an exchange or refund. Merchandise received after 15 days will only be accepted at our discretion and would only qualify for a credit.

All items purchased on sale are final, no exceptions.

All products must be returned in their original condition, with tags still attached.

Returns & Exchanges will only be accepted with a completed return form.

If you are returning a gift you received, which was purchased on this website, please contact our customer service department. We apologize for any inconvenience this may cause.

We reserve the final approval on all returns and exchanges.

We only process returns and exchanges that were purchased via this website.

All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number.

Returns and exchanges must be mailed to the address on our return form. Pack and seal your box securely, in the original package if possible. To be properly processed, your return/exchange must include a completed return form.

Return or Exchange Instructions:

  • E-mail us at customerservice@blackorchiddenim.com and let us know the reason for the return within 15 days upon receipt of the merchandise.
  • We will e-mail you back with an RMA number.
  • Please fill out the Return/Exchange From included in your package.
  • Please send the merchandise back to us using any other trackable method to ensure your package does not get lost
  • Packages must be returned prepaid. We do not accept COD.
  • Once your package has been received, your refund (minus shipping cost) or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not appear until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

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