Questions? Call us: (855) 9-ORCHID Mon–Fri 9AM–5PM PST

Website orders

Online orders are processed Monday through Friday, within 1–2 business days of order placement, unless indicated in the product description. Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

Payment

We accept Visa and MasterCard.  Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Sales Tax

Sales tax will be charged when applicable.

Promo codes

  • Only one code may be used per order.
  • Certain items (including all sale items) are excluded from special offers.
  • Codes may not be applied after an order is processed.

How to place an order

Placing an order with us is easy. Simply follow these steps:

  • Add an item to your shopping bag by clicking “add item” on the item's product detail page.
  • When you have finished shopping, click the “shopping bag” button at the top of the page.
  • You will be shown your shopping bag for review.
  • Click “proceed to check out.”
  • Please enter e-mail address.
  • Please enter shipping information.
  • Please enter preferred method of shipping.
  • Please enter payment information.
  • Please click “complete the order”.
  • You will automatically receive an e-mail for order confirmation.
  • Another e-mail will be generated when the item shipped.
  • Please be advised that once an order is confirmed, you cannot make changes to the order online but you can call customer service for the changes.

Telephone orders

If you would rather speak to one of our customer service representative, please call anytime Monday thru Friday, 9am-5pm (PST) at 323.980.8555

Shipping

Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. Please note that we are unable to ship to APO/FPO or PO Box addresses.

US Shipping Rates

All US orders are shipped via Fed Ex and should be received within 7–10 business days after processing.  Delivery time does not include Saturdays, Sundays or holidays.  Saturday delivery is only available if prearranged with Customer Service.

Domestic shipping methods

  • Fed Ex
  • Fed Ex 2 Days
  • Fed Ex Overnight

International Shipping

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via Federal Express. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Fed Ex state that most shipments are delivered within 4–5 business days. However, some shipments may take up to 3 weeks to arrive. Please allow time for your package to clear customs. This may take from a couple of days to several weeks.

We are able to ship to most countries.  If your orders cannot be processed on line, you may email, fax or phone in your order. We also recommend faxing or phoning in your credit card number, for security purposes, email is not advised. Please contact us at customerservice@blackorchiddenim.com.  International shipping fees range from $40 – $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.

Customs Duties and Other Fees

Please note that shipping charges do not include taxes or duties. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order.  In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable “merchandise.”  Declaring less than the true value is both a violation of American law and the laws of most other countries.  In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value.  Because we are a retailer, we are prohibited by law from marking your order as “gift,” even if the order is intended as a gift by its recipient.  Call your local customs office for details about these charges.

Returns

If you are not satisfied with your online purchase, please follow our guidelines for returns:

  • All returns require a Return Authorization (RA) number (see instructions below).
  • All returns must be postmarked within 15 days of receipt. Returns sent after this time will not be honored.
  • The merchandise must be in its original condition and unworn.
  • We do not refund shipping charges.
  • We do not accept returns/exchanges on custom-made or special order items or sale merchandise. These types of sales are final.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Exchanges

If you would like to exchange an item for another color or size, please contact us via email customerservice@blackorchiddenim.com or phone 323.980.8555 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above).  Please make sure to note the exchange on the return form. We will ship the exchange to you as soon as we can.

How to Return Merchandise

Return Authorization (RA) number issued by our customer service representatives.  They must accompany all returns. To obtain an RA number, e-mail returns@blackorchiddenim.com or call Customer Service at 323.980.8555.  Fill out the RA form and include it in the package.  If you don't have a form, include a note with your RA#, name, address, phone number, email address and reason for return. (Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection.) Ship the merchandise securely wrapped, pre-paid and insured to:

BlackOrchiddenim.com 
Attn: Web Returns Department
1300 S. Boyle Ave
Unit A
Los Angeles CA 90023
RA # _____________

Tips on Sending the Perfect Return Package:

  • Send via Fed Ex or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Note your RA number on the package for proper and timely handling and processing.
  • Include a completed RA form with the merchandise. Otherwise processing will be delayed.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2–3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, call 323.980.8555 or e-mail us at customerservice@blackorchiddenim.com.

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Contact Us

E-mail: customerservice@blackorchiddenim.com
Telephone: 323.980.8555
Fax: 323.315.2203

Mailing Address

BlackOrchidDenim.com 
1300 S Boyle Ave
Unit A
Los Angeles CA 90023

Terms and Privacy

How do I Know My Information is Kept Private?

This Privacy Statement describes how we collect and use your information, and gives you options as to how your information is used. We suggest you review this Privacy Statement periodically, as we may update it from time to time. We post any changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. By using our web site, you consent to the collection and use of your information by, and its parent company Creative Collective LLC.  Any communication or material sent to will be considered confidential and will become the property of, which reserves the right to use and reproduce it for any purpose whatsoever. Access and use of the Site is subject to the terms, conditions and applicable laws construed in accordance with the Laws of the State of California. When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order. Periodically we will send you email about new products and services, discounts, special promotions or upcoming events ONLY if you have elected to receive these mailings. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us (i.e. via email).

How do I Know My Information is Secure?

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.

What are “Cookies” and How Does Use Them?

A “cookie” is a small data file that contains a unique identifier. Cookies can be used to store personal information about you, right on your computer. The cookie ensures that only the computer used to select items will have access to products you have chosen and billing information you've entered. Using a cookie is the safest way to make sure that only you can see the contents of your shopping cart and order form. BlackOrchidDenim.com does not believe that storing your personal information on a cookie is a responsible use of this information. We do not use cookies to store any of your personal or financial information on your computer. We guarantee that your data is not used for any other purpose than improving our web site and overall shopping experience.

Can I Copy Anything From the Site?

By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.

And... Last But Not Lease...

By accessing and using this site, you submit to the jurisdiction of the Federal District Court and the District Court of California and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of BlackOrchidDenim.com.  Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, BlackOrchidDenim.com.  The use of these images is prohibited unless specifically permitted by BlackOrchidDenim.com. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, republication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of BlackOrchidDenim.com. The trademarks, the logo and all the published names displayed on the site are the property of BlackOrchidDenim.com. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.

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